Users · How-to
Why a parent cannot sign in
Find out why a parent is stuck and fix it.
A parent signs in with the email on the family record.
Steps
- Open Users → Parents and find the family.
- Look at the Login column.
- Check that the email on the record is right. Select the pencil icon to fix it.
- Select Reset login and send the copied message to the parent.
Common questions
The parent has no email.
Edit the record and add one first. Without an email they cannot sign in.